Store Policy
Customer Care
At Eivara Fabrics, we are committed to providing exceptional customer care. We strive to ensure your satisfaction by offering:
• Prompt and courteous service at all times.
• Assistance in selecting the perfect fabrics to meet your needs.
• Transparent and clear communication regarding orders, deliveries, and inquiries.
• Efficient handling of any concerns or issues that may arise.
• Continuous improvement based on your valuable feedback.
Your satisfaction is our priority, and we are dedicated to creating a positive and enjoyable experience with Eivara Fabrics.
Privacy & Safety
At Eivara Fabrics, we are committed to protecting your privacy and ensuring the safety of your personal information. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with us.
1. Collection of Information:
• We collect personal information such as your name, contact details, and payment information when you place an order or register for an account.
• We may also collect non-personal information such as your IP address, browser type, and operating system for analytics purposes.
2. Use of Information:
• Personal information is used to process your orders, communicate with you, and provide customer support.
• Non-personal information helps us improve our website and services, and may be used for marketing purposes with your consent.
3. Disclosure of Information:
• We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to fulfill your requests (e.g., shipping carriers).
• Non-personal information may be shared with trusted third parties for analytics and marketing purposes.
4. Security Measures:
• We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
• Your payment information is encrypted using SSL technology and stored securely.
5. Cookies and Tracking Technologies:
• We use cookies and similar technologies to enhance your browsing experience and gather information about how you use our website.
• You can adjust your browser settings to disable cookies, although this may affect certain functionalities of our website.
6. Your Rights:
• You have the right to access, correct, or delete your personal information held by us.
• You can opt-out of receiving marketing communications from us at any time.
7. Children’s Privacy:
• Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children.
8. Changes to This Policy:
• We may update this privacy policy periodically to reflect changes in our practices. We will notify you of any significant changes via email or by prominently posting a notice on our website.
By using our website and services, you consent to the terms of this privacy and safety policy. If you have any questions or concerns about our privacy practices, please contact us at eivarafabrics@gmail.com.
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Wholesale Inquiries
Thank you for considering Eivara Fabrics for your wholesale and bulk orders. We strive to provide exceptional service and quality products to our business customers. Below are the terms and conditions that apply to wholesale and bulk orders:
1. Eligibility:
• Wholesale pricing and terms are available to businesses that meet our eligibility criteria, including retailers, designers, and other qualified entities.
• Minimum order quantities (MOQs) and pricing tiers may apply and will be communicated upon request.
2. Ordering Process:
• To place a wholesale or bulk order, please contact our sales team at [contact information] or visit our wholesale ordering portal [website link].
• Orders will be processed based on product availability and agreed-upon terms.
3. Pricing and Payment:
• Wholesale pricing is typically offered at a discounted rate from retail prices.
• Payment terms, including acceptable forms of payment and credit options, will be determined based on the volume and frequency of orders.
4. Shipping and Delivery:
• Shipping costs and delivery times will vary based on the size and destination of the order.
• We offer options for expedited shipping and can accommodate special shipping instructions upon request.
5. Returns and Exchanges:
• Wholesale and bulk orders are generally final sale and may not be eligible for returns or exchanges unless the products are defective or damaged upon receipt.
• Please inspect all shipments upon delivery and report any issues promptly to initiate a resolution.
6. Customer Support:
• Our dedicated customer support team is available to assist with any questions or concerns regarding wholesale orders, product inquiries, or customization requests.
• We strive to provide prompt and courteous service to ensure your satisfaction.
7. Confidentiality:
• We respect the confidentiality of our wholesale customers and will not disclose pricing, terms, or other business information without consent.
8. Customization and Special Requests:
• We may offer customization options for certain products to meet specific business needs. Please inquire about customization possibilities and associated terms.
9. Agreement:
• Placing a wholesale or bulk order with Eivara Fabrics implies acceptance of these terms and conditions.
• We reserve the right to modify these policies as needed to align with business practices and market conditions.
For more information or to initiate a wholesale or bulk order, please contact our sales team at eivarafabrics@gmail.com. We look forward to partnering with you and meeting your business needs with our quality fabrics.
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